© 2019 by Chou Jewelry

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SHIPPING POLICY

Free shipping for Mexico, Canada, and United States using Mexico Post. All orders may take 1-2 weeks to ship. Expect package up to 25 days after shipment.

For faster shipping, UPS or DHL delivery is available for United States and Canada at the cost of $25 USD.

Shipping outside of North America is not possible at this time because of excessive costs. However, if you are interested in selling wholesale, please get in touch via our Wholesale page.

International orders are subject to import taxes, customs duties and fees levied by the destination country. Customs clearance procedures may cause delays in delivery. Chou Jewelry is in no way responsible for these costs or delays.

RETURN & EXCHANGE POLICY

Every piece of Chou Jewelry is unique and slight variation may occur. Clay and glazes are organic, and therefore can be unpredictable.  

Chou Jewelry accepts returns on full priced jewelry and objects that are unworn/used and undamaged. The customer must pay for return shipping and will be refunded fully the price of the object if the return is undamaged. Please contact us if your piece arrives damaged, and send photo documentation for a refund.